- Dealing with the aggressor who is intimidating, hostile
and loves to threaten.
What to do: Listen to everything the person has to say. Avoid arguments and be formal, calling the person by name. Be concise and clear with your reactions.
- Dealing with the under-miner who takes pride in criticism and is sarcastic and devious.
What to do: Focus on the issues and don’t acknowledge sarcasm. Don’t overreact.
- Dealing with the unresponsive person who is difficult to talk to and never reveals his or her ideas.
What to do: Ask open-ended questions and learn to be silent. Wait for the other person to say something. Be patient and friendly.
- Dealing with the egotist who knows it all and feels and acts superior.
What to do: Make sure you know the facts. Agree when possible and ask questions and listen. Disagree only when you know you’re right.
Courtesy of Business Marketing Reference Manual