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Face to Face Communications

June 27th, 2013 by eTutor

When dealing with people, be ready to react to the actions of different personalities. Here are some examples:

  • Dealing with the aggressor who is intimidating, hostile

and loves to threaten.

What to do: Listen to everything the person has to say. Avoid arguments and be formal, calling the person by name. Be concise and clear with your reactions.

  • Dealing with the under-miner who takes pride in criticism and is sarcastic and devious.

What to do: Focus on the issues and don’t acknowledge sarcasm. Don’t overreact.

  • Dealing with the unresponsive person who is difficult to talk to and never reveals his or her ideas.

What to do: Ask open-ended questions and learn to be silent.  Wait for the other person to say something. Be patient and friendly.

  • Dealing with the egotist who knows it all and feels and acts superior.

What to do: Make sure you know the facts. Agree when possible and ask questions and listen. Disagree only when you know you’re right.

Courtesy of Business Marketing Reference Manual

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